From London: Leave the M4 Motorway at Junction 19 (M32). In Bristol, follow signs for Wells A37.
Leave the M3 Motorway at Junction 8 and join the A303 westwards. Follow signs for Warminster (A36), then Frome (A362), then Shepton Mallet (A361) and then Wells (A371).
From the South West: Leave the M5 Motorway at Junction 23 and join the A39 eastwards following signs for Wells.
From the West Midlands: Leave the M5 Motorway at Junction 20 and take the M4 eastwards and leave the motorway at Junction 19 (M32). In Bristol, follow the signs for Wells A37.
Castle Cary is the nearest train station, but there is no bus route from here; only a taxi service runs. Bristol Temple Meads is the nearest station that is serviced by buses, which go through Wells. Bath Spa is also very close, and Wells is also on its bus routes.
Cedars Hall is situated in the heart of Wells Cathedral School and can be accessed on foot either from The Liberty or from the main gate on College Road. Please note that there is no public access via the service gate at the junction of New Street and Mountery Road (A39).
There is free disabled parking allocated in the car park adjacent to Cedars House on The Liberty. Please contact the Box Office (01749 834483) to reserve a place.
Further evening-only parking is available in Mundy’s Meadow car park, (see map below); from here it is a short traffic-free walk via Lovers Walk to The Liberty.
Additional spaces are available in the city’s many public car parks. All these car parks are within a 15-minute walk from Wells Cathedral School: Market Square (BA5 2RB); Waitrose (BA5 2PJ); Union Street (off Chamberlain Street, BA5 2PU); South Street (BA5 1SL); Princes Road (BA5 1TE); Tucker Street (off West Street, BA5 1TF). For more information, visit en.parkopedia.co.uk/parking/wells.
Wells is full of cash points and banks, and the furthest you would walk for cash from Cedars Hall is less than 1000 metres.
Photography & Filming
No photography or recording of any kind is permitted during concerts or drama productions.
The doors aim to be opened roughly 30-45 minutes before the event is due to start. We will admit latecomers at a suitable break in the performance unless the artist has requested something different (such as no admittance until the interval).
You can wear whatever you feel comfortable in at all of our concerts and events; there is no dress code.
We have wheelchair access to our venues in Wells, but we cannot guarantee access at the external events so it is best to check with the external venues themselves.
Please call our Box Office on 01749 834483 or contact the school reception on 01749 834200.
Contacting our Box Office
Please feel free to contact our Box Office on 01749 834483 or [email protected] for bookings, reservations and any enquiries we haven’t answered below.
We are open Monday to Friday from 9.30 am – 12.30 pm. We are closed closed weekends, bank holidays and on the day of our premier concerts.
If you’re calling during our opening hours but can’t get through, it could be because we’re very busy. Typically we tend to be busier on a Monday and the first day after a bank holiday. Please leave a detailed message or send an email to: [email protected]
Seating Options at Cedars Hall
Depending on the event, we have various seating options for you to choose from. Please see our guide ‘Which Seat Should I Book at Cedars Hall?‘ for details.
Our Friends of Music receive 10% off concert tickets and receive advance information of our events. To apply or find out more about being a Friend, please click here.
If you have selected to collect your tickets, they will normally be available for collection from our box office (Polydor House, 3 The Liberty, Wells, BA5 2SS) during our opening hours until the day of the event. On the day, your tickets will be available at the venue where the event is taking place from roughly 30 minutes before the start time.
Tickets Sent by Post
We post all of our tickets asap. Whilst we have no control over how long post takes to get to you, in our experience, the vast majority of tickets arrive on time. If you think they should have arrived but they haven’t, please don’t worry. If there is plenty of time until the concert, please be patient as it is likely that there is simply a back-log. If the concert is imminent, please contact the Box Office (01749 834483) and we will reprint your tickets for collection on the door.
We cannot refund tickets. However, if you bought your tickets directly from us, not through an agency, and the show is sold out, then we will endeavour to re-sell your tickets. We are not able to offer this service in the last 48 hours before a concert. Please contact the Box Office as soon as possible and note that we will need the physical tickets returned before we can start the process of re-selling. We cannot guarantee that we will be able to sell for you, but we will try. If the concert is not sold out, then your best course of action is to try and offer them to family and friends.
If you have mislaid your tickets, please contact the Box Office, and we will take your details and duplicate the ticket.
We don’t have a booking fee, but we do charge a £1 postage fee as an optional service (collection/print at home options are free). We do not charge any other fees.